
Certain Galaxy Note 3 owners have been complaining about hissing, popping and garbled speech during phone calls. This update should put an end to these issues. Keep in mind that while the update is being pushed OTA (over-the-air) it may take several days to reach all the devices in the market. If you haven't yet received the notification that it has arrived on your Galaxy Note 3, you can try to coax it out by going to Settings > General > System update > Update.
source - Sprint | Android Central