[Guide] How to fix your bricked Nokia Lumia Windows Phone

The following guide will show you how to unbrick your Nokia Lumia Windows Phone in the event that your device is bricked during a flashing process or installing a custom ROM. It also seems that this issue occurs on some Nokia Lumia 920 units when users attempt to reset their device.

If your device gets bricked during a reset, you can always return your unit to a Nokia Service Center and have it repaired. But if you have been installing custom ROMs, there is a good chance you have void your warranty and you can follow our step-by-step guide to recover your handset.

[NOTE] Please do not proceed with this guide unless you have advanced knowledge of Navifirm and have had previous experience with updating your device using unofficial methods.

[NOTE] Issues that can occur on your from following this guide will not be covered by your Nokia Warranty. Please know that you may void your device warranty if you proceed.

[NOTE] Make sure that your device battery is fully charged before you proceed. If your battery fails during the flashing process your device maybe permanently bricked.

• Download Download Nokia Care Suite [MIRROR] (make sure that you download the latest version)
• Download Navifirm Plus [MIRROR]

Downloading the Firmware File with Navifirm

1. Download Navifirm Plus and extract its contents to a directory of your choice (no installation needed here)
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2. Open Navifirm, Select your device from the list and choose to download the last firmware file which has been made available for your device. (eg: Lumia 920 – 1232.5951.1249.0001)
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3. Select the appropriate firmware file for your device from the third window and click the download button. This process may take some time as the Lumia 920 firmware is around 1.02GB in size.
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4. Once the download is complete, head over to \ NaviFirm + 1.7 \ Fw \<product code> and copy the files in that folder.
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5. Now go to C:\ProgramData\Nokia\Packages and create a new folder and name it Products.
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6. Make a new folder inside it and give it your device model name  (eg: RM-820 for Lumia 920)

Downloading the Firmware File with NCS

1. Download and install Nokia Care Suite (NCS). Once you have completed the installation go to Drivers folder where you installed NCS (eg:C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers) and install the WinUSB drivers for your system.
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2. Start NCS and double click on Product Support Tool For Store.
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3. In the new window which opens click File on the top left and select Open Product.
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4. Type RM-820 to filter your Nokia Lumia 920 or select it from the list.
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5. Now click Programming and then Recovery.
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6. In the new window which opens you will be able to see the firmware you previously downloaded using Navifirm
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7. You can also click Find Online and select a code which corresponds with your device to download the firmware file through NCS.
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8. Now click Download and wait for the firmware file to be downloaded to your computer.
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9. Which ever method you choose, the corresponding firmware files will be listed under Recovery.
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10. Now click Start

Installing the firmware on your device

1. Connect your device to your computer.
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2. Hold the Volume Down + Power buttons, and click Retry on the Product Support Tools window on your computer.
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3. When the device vibrates, immediately release the Volume Down button and the Power button and hold the Volume Up button instead.
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4. Continue holding the Volume Up button until you see the NOKIA logo. At this point the firmware will be flashed to your device.

If you intend to flash a custom ROM, I would suggest you check out out guide on how to flash your Nokia Lumia Windows Phone.